Privacy Policy

25.1.When you download and register for this Application and use it thereafter Packhitch will collect the following information from you:

25.1.1.your full names and surname, date of birth, email address, physical address, profile photograph and mobile telephone number(s) and, where you act as a Deliverer, your South African identity number (collected at the time of your first Offer for identity-verification purposes);

25.1.2.a password of your choosing (stored in hashed form);

25.1.3.where you act as a Deliverer: your driver's licence details, vehicle registration, vehicle photograph, vehicle insurance details (where you elect to provide them), professional driving permit (where applicable) and operating licence (where applicable);

25.1.4.your location (including GPS data) when using the Application;

25.1.5.payment-related information processed via the Payment Processor (Packhitch does not store full payment card details);

25.1.6.your Package Declarations, Offers, Planned Trips, Matched Offers, ratings, reviews and in-Application messages;

25.1.7.the details regarding your access, usage, activity and history of use of this Application ("usage information"). This may also include your internet protocol address, Mobile Device system settings and software, and for what, when and for how long you access this Application;

(collectively referred to as "the/this information" in this Privacy Policy).

25.2.Your provision of this information is voluntary; however, without it you may not be able to use this Application and/or the services provided through it.

25.3.Packhitch may also collect certain information by means of small pieces of information known as cookies and similar technologies which are saved on your Mobile Device and which are then sent back to Packhitch when you use this Application. This is a way for Packhitch to know who you are and collect usage information.

25.4.If you share your Personal Information and/or usage information with any third parties Packhitch will not be liable for any loss suffered by you, your dependants, beneficiaries, spouse or employees as a result.

26.1.Packhitch uses your information to enable your downloading, registration and use of this Application, to enable the matching of Senders with Deliverers, to facilitate payments through the Payment Processor, to enforce these terms and conditions, to comply with applicable laws, and to operate, secure, improve and personalise the Application.

26.2.Only with your prior consent, Packhitch will use your information to inform you of promotions, competitions, special offers, and information on current and prospective goods and services. You may opt out of such communications at any time through the Application.

26.3.None of the usage information will be used to identify you nor to collect your Personal Information for any purpose other than as set out herein. Anonymised and aggregated information may be used for the study of the aggregate and statistical usage of this Application and to improve same.

27.1.Packhitch keeps a record of your information, the reason that Packhitch collected that information and, in the event that such information was transmitted to a third party, their information, for a period of one (1) year as is required by section 51 of ECTA, alternatively for such longer period as required by any applicable law (including tax, anti-money laundering and consumer protection legislation).

27.2.Packhitch stores your information, with your consent, so that Packhitch can contract with and provide services to you again in the future.

27.3.Upon request Packhitch will destroy or de-identify all of your information (subject to the requirements of section 51 of ECTA and any other retention obligation) or where such information becomes obsolete.

27.4.Your usage information is retained only for as long as Packhitch needs it for its purposes of collection.

28.1.Packhitch will not share, sell, rent out or make available to any unauthorised third party any of your Personal Information except where:

28.1.1.Packhitch is required to do so by law;

28.1.2.Packhitch needs to do so to protect its rights, those of a User or any third party;

28.1.3.the Personal Information is such that it cannot identify nor be traced back to you as an individual or juristic person;

28.1.4.you consent thereto;

28.1.5.disclosure to other Users is necessary to facilitate a Matched Offer or Planned Trip (e.g. sharing the Sender's name, contact number and addresses with the matched Deliverer, and vice versa); or

28.1.6.disclosure to the Payment Processor is necessary to facilitate payments and operate the Escrow Account.

28.2.You agree that Packhitch may share your Personal Information outside of South Africa if you give Packhitch an email address that is hosted outside of South Africa, where Packhitch makes use of cloud services or other service providers hosted outside of South Africa, or where it is necessary for the conclusion or performance of a contract concluded in your interest, in accordance with section 72 of POPIA.

28.3.Where you disclose information on a public forum of any kind such information is no longer personal and private and holds no protection in terms of this policy.

28.4.Packhitch may require third parties to perform services to support it in providing services to you. Where they require your Personal Information to do so they will be required to agree to and abide by this Privacy Policy and POPIA.

29.1.Packhitch will take reasonable steps to ensure that your information is complete, accurate, not misleading and updated, and may use means to verify such information. Conversely, you agree to provide Packhitch with accurate, current and valid Personal Information and not to mislead or misrepresent to it false information or information relating to another person or entity.

29.2.If your information has changed or needs to be corrected, or if you would like to enquire as to what Personal Information Packhitch has collected, kindly contact Packhitch at support@packhitch.co.za or log in to your User Account and update or view the information specific to you. You may also exercise your rights under sections 23, 24 and 25 of POPIA in this manner.

30.1.Packhitch will take all reasonable technical and organisational steps to ensure that your Personal Information is kept secure on Packhitch's and its service providers' servers, and free from loss, misuse or unauthorised alteration. These include making use of firewalls, anti-virus programs, data encryption (in transit and at rest), access controls and employee security training.

30.2.When registering and using this Application you may be given a username and a password of your choosing. It is your responsibility to keep your password and account information secret and not disclose them to any third party.

30.3.In the unlikely event that Packhitch's security measures, and as a result of which your Personal Information, has possibly been compromised or there is a reasonable belief of such compromise, Packhitch will, as soon as reasonably possible after becoming so aware, and in accordance with section 22 of POPIA, inform you and the Information Regulator thereof so that you may take any steps necessary to protect yourself against such data breach.

In terms of POPIA the government of the Republic of South Africa has established a body known as the Information Regulator with the power to investigate and fine parties collecting, holding and processing Personal Information. You may approach the Regulator with a view to lodging a complaint against Packhitch where you feel that Packhitch has breached the provisions of POPIA. The contact details are:

Packhitch may amend this Privacy Policy at any time and in the event of a material change Packhitch will inform you within a reasonable time, but Packhitch recommends that you familiarise yourself with this Privacy Policy from time to time. The most recent version governs the relationship between you and Packhitch.

Packhitch's Information Officer for the purposes of POPIA may be contacted: