How do I get the app?
PackHitch works straight from your browser at app.packhitch.co.za. Nothing to
download, and no Play Store or App Store needed. Add it to your home screen and it works
just like a regular app.
Opening the link from WhatsApp or Facebook? First tap the menu in the corner and
choose 'Open in browser'. Adding to your home screen doesn't work inside those
apps.
On iPhone
-
1
In Safari, tap the Share button at the
bottom (the square with an arrow)
-
2
Scroll down and tap Add to Home
Screen
-
3
Tap Add to confirm
-
4
Open PackHitch from your home screen
On Android
-
1
In Chrome, tap the menu at the top right
(three dots)
-
2
Tap Add to Home screen or Install
app
-
3
Tap Add or Install to
confirm
How is the price calculated?
Your delivery fee is calculated automatically from the distance of the route and the size of
your package. You see the exact price the moment you create your request, with no quotes to
wait for and no negotiating with drivers.
How are drivers verified?
Before a driver can offer on a delivery, we check their SA ID, driver's licence and a selfie,
and they upload a police clearance from the last 12 months. Only drivers who have passed every
check can offer to deliver your package.
How do I know my package arrived?
You're kept updated on WhatsApp as your delivery moves. When the driver collects your package,
the receiver gets a handover code. They give it to the driver at the door, and the delivery is
only complete once the driver enters it. Then you and the driver can rate each other.
What's the handover code?
A code the receiver gets on WhatsApp once the package is picked up. The receiver gives it to
the driver at the door to complete the delivery. If someone else is collecting, the receiver
can copy the code and forward it to them.
How will I recognise my driver?
Once you accept an offer, you see the driver's car and registration in the app, and your
receiver sees it on WhatsApp.
How do I know the contents are safe?
For safety, senders are required to declare the contents of every package, and drivers see
this before offering to deliver. Prohibited items (liquids, illegal substances, dangerous
goods) are strictly forbidden.
How long does delivery take?
Since we match your package with drivers already on the road, delivery is usually as fast as
the drive itself. On popular routes like Johannesburg–Cape Town and
Johannesburg–Durban, that often means same-day or next-morning delivery.
What do I need to drive with PackHitch?
An SA ID and driver's licence, a smartphone with WhatsApp, a roadworthy vehicle, a bank
account for payouts and a police clearance from the last 12 months.
What police clearance do you accept?
An official SAPS police clearance certificate, or the AFISwitch report HURU gives you, issued
in the last 12 months. Receipts, applications and enquiry letters can't be accepted. The police
clearance is your own cost.
Do I need to add my vehicle?
Yes. Every driver adds their car's make, model, colour and registration before they can make
an offer. Senders and receivers use it to spot you at pickup and drop-off. You can change it
any time on your Profile.
